Frequently Asked Questions

The following questions and answers may give you an overview how to create and publish your video avatar widget on your website. If you have any other questions please feel free to write an email to

You can use any equipment you prefer or already have. We use mid to low price equipment since we don’t record videos every day. Our equipment suggestions can be found on this Amazon shopping list:
Once your upload is completed, you may save your settings and find our Widget-HTML-Code including the setup instructions. It will take some time to process the video before it will appear on your website. If your video avatar is ready in your dashboard it should appear on your website too. In case of any issues please email to and let us know the URL of your website, you want to install your avatar video.
If you lost your password or like to change it, please enter your email address in the form here:
If you don’t have access to your registered email, please contact our support by emailing to
You may upload your video in any file format you have available. You can use any video aspect format of width / height ratio that fits to your setup. We recommend to fill your frame as much as possible. Use HD quality (e.g. 1080i format) or better, if available. Everything in the background has to be the same color (e.g. green, blue or other unique color that doesn’t appear on your body). Your background must not have a strong color gradient or shadow. If you need to crop or short your video, you need to do that with an editor of your choice before uploading. The length of your video can be several hours. Since uploading and processing takes longer, the bigger your video file is, we recommend testing your video avatar setup with a short video scene, before uploading the final video to be published.
No, you need to include the audio track to the video file before uploading. If you recording your audio separately, you may synchronizing it with an editing software of your choice.
You can edit it at any time in your dashboard when logged in. You may align it left, right or centered as well as changing the size in the browser. If you need further settings how you video appears on your website, you can create CSS stylesheet settings. If you need help please do not hesitate to contact us for support at
Please use our calendar to book your appointment.
Actually, you find our recording tutorial in German and in English.
For any questions please do not hesitate to contact our support by email to in English or German.

Some Words Blog

Get some inspiration for your next website video from our recent articles and post in the English or German Blog.